Ms Fatihah (Frankie) Iman

• PhD in Healthcare Management (writing up), University of Leicester, 2023
• BSc (Hons) in Psychology, University of Leicester, 2010

Frankie studied Psychology at the University of Leicester and worked as a Research Assistant on a number of healthcare related research projects, covering topics such as medical decision-making, clinical education, decision-support technology, and healthcare professionals’ wellbeing. She is currently completing her PhD on the topic of doctors’ experiences of performing emotional labour during the Covid-19 pandemic. She specialises in qualitative research methods such as semi-structured interviews, secondary data sources, and thematic analysis.

Research interests

Frankie’s research interests lie in healthcare management and clinical decision-making. She is interested in diagnostic and prescribing decisions, reducing errors and misdiagnosis, and decision support technology and how it is used in healthcare. She is also interested in emotional labour in healthcare and how this impacts healthcare practice.

Current projects

Frankie is currently working as a Research Associate on the P-PAF project, investigating patients’ paths to getting a diagnosis of atrial fibrillation.

• Teaching Fellow at the University of Leicester