About us

Structure of the service

Libraries and Learning Resources is one of the divisions within Academic Services. Our director is Diane Job. There are seven departments within Libraries and Learning Resources:

Library Customer Support

• Customer service, service development, engagement with academic staff, learning space development, and administrative support.
• Assistant Director: Ian Keepins

Academic Skills

• Training for taught students in academic, library, digital and maths skills. Find out about the Academic Skills Centre.
• Assistant Director: Mike Stanford

Collections, Discovery and Research Communications

• Print and digital collection development and tools, copyright and licensing, support for open access and researcher development.
• Assistant Director: John Dowd

Special Collections

• Stewardship of the University's rare books, manuscripts, archives, photographs and associated artefacts. Find out about Special Collections.
• Director: Susan Worrall

Learning Resources Accommodation Team (LRAT)

• Technical support and management of teaching and study spaces across the Birmingham campus. Find out about LRAT.
• Assistant Director: Gareth Rainford

Education Development

• Support for teaching and learning innovations, and career-long professional development for staff who teach and support learning.
• Assistant Director: Sarah King

Digital Education

• Provision and support for the University's digital ecosystem of tools to facilitate and innovate in digital teaching, learning and assessment.
• Assistant Director: Mark Hancock

See also

• General enquiries
• Library regulations
• Libraries survey 2023: our response
• User satisfaction scores
• The Re-use of Public Sector Information Regulations 2015