Second, many current accounts focus on a particular issue (whether it's access to GP appointments, cuts to social budgets or out of hours care etc) without seeing things in the round. Often, individual services only get to see the patient when they come in through the front door, and so can only comment on whether an admission is needed at that specific moment in time. In contrast, it is usually only the older person and their family who have a sense of how their health has changed over time, what help they sought, what happened next and how a crisis subsequently led to an admission. In response, the University of Birmingham is conducting national research with older people and their families trying to explore their experience of emergency admission and using their expertise to develop new approaches.